We accept Visa, MasterCard and American Express. Note, cards issued by local banks which are not listed above will not be accepted by our global processing service, in which case we recommend PayPal as an alternative.
You can also use a store credit. Each store credit carries an individual code you can easily enter when completing the checkout process. Store credits expire after 12 months and may be combined with promotions.
PayPal Express is available to speed you through the checkout process.
AFTERPAY (Australian Customers Only)
Afterpay is an interest free payment plan option where you can spend up to $1,000.
The funds for the first payment will need to be available on your card at the time of purchase.
All transactions submitted through our website are protected by SSL (Secure Socket Layer) encryption which encrypts information you input to protect it from interception by outside parties.
By Bel. is committed to maintaining the highest levels of security and protection against fraud. We make every endeavour to ensure your shopping experience with us is a good one. However, in the event a credit card is used without the holder's authorisation, the card holder must notify their credit card provider in accordance with their reporting rules and procedures.
Orders may be subject to payment verification. For the protection of our customers, we want to ensure that every order that we ship out was authorised by the cardholder. If your order is placed on hold, we will reach out to you right away to ensure that the delays are minimal.
Even though we ship internationally, unfortunately we can only accept Australian Dollars (AUD). As such your card will be charged in AUD and any conversions will be handled by your financial institution.
Unfortunately, we are not able to change or cancel an order once placed. Please make sure you choose your items carefully and add the correct shipping before placing your order. If you have any urgent changes please contact our team ASAP. We pack and ship orders daily so cannot guarantee your requests can be met.
Pre-orders are items that are not in stock currently but are being made to order and will ship at a later date. The estimated arrival date for the item will be displayed on the product page. If you submit a pre-order, this is treated like an actual order and you will be charged for the item/s and shipping when placing your order and your order will be mailed out to you as soon as the shipment reaches our warehouse.
For orders that contain a combination of in stock item/s and pre-order item/s, these will be shipped separately so you receive your in-stock item/s straight away. Pre-order item/s will be shipped on the date advertised on description. No additional postage charged will be incurred in these circumstances.
SHIPPING & DELIVERY
We use Australia Post exclusively to send our tees throughout Australia and all over the world. Shipping is free for all customers.
Any customer wishing to pay for express shipping can do so when checking out.
METRO & RURAL AREAS
Australia Post standard shipping times range from 2 to 6+ business days. Express shipping times range from 1 to 2+ business days. The closer you are to a major city, the more likely you are to receive your package at the lower end of the range.
Australia Post standard international shipping takes 6+ business days. Express international shipping times range from 2 to 4+ business days. The closer you are to a major city, the more likely you are to receive your package at the lower end of the range.
In most cases, orders placed with By Bel. are processed the next business day. Once your order is ready you will receive a shipping confirmation email with a tracking link.
Orders will be delivered between 8am – 6pm Monday to Friday. It is possible to request ATL (Authority to Leave). You can do this on the tracking page. Otherwise, please ensure that someone is available at your delivery address as a signature will be requested upon delivery. If an authorised person is not able to sign for your delivery the driver will leave a card and the delivery will be returned to the nearest collection centre for you to collect.
Please note that once your order is on its way, we are unable to change the shipping address.
We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order can arrive outside of the estimated timeframe.
You can track your order via our shipping confirmation email and from your "My Account". If you do not receive your tracking details, please contact our team directly.
All international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities.
Duties and taxes are the responsibility of the customer and we recommend you please check your local customs website for estimated costs.
By Bel. reserves the right to deduct any return costs incurred from the total return amount for orders that are refused at customs should duties and taxes be unpaid.
RETURNS & EXCHANGES
To return an item, simply visit our Make a Return page. Once your return has been lodged and approved, you will receive an email from our customer support team with instructions on what to do next. Please note, the return shipping method and associated costs are the responsibility of the customer.
By Bel. gladly accepts returns within a 30-day period from the original purchase date under the following conditions.
- Item(s) must be returned in their original condition: unworn, unwashed and with all tags attached.
- Return shipping method and associated costs are the responsibility of the customer.
- Item(s) deemed faulty or incorrectly supplied will either be refunded or replaced, at no cost to the customer.
- We recommend sending your return via a traceable method and retaining proof of postage until receiving confirmation that your return has been processed. By Bel. is not responsible for returns that are not received.
- Sale items cannot be refunded for change of mind.
- Store credit notes are valid for 12 months from the date of issue.
Please ensure your return is sent via a prepaid and traceable postal service. By Bel. is not responsible for returns that are not received.
Please follow your return tracking details to monitor your return delivery to By Bel.
- Refunds are processed within 4 business days of your return being received.
- If you paid via card, funds take 5 to 7 business days to securely process.
- If you paid via Afterpay you will receive an email from AfterPay outlining your Afterpay account amendment.
- You will receive a courtesy email update from By Bel. as soon as your refund has been initiated.
Please note that we do not currently offer exchanges. Simply send your return back for a refund and re-order what you would like.
If you need any help, please contact us at customer care: [email protected].
In most cases, orders placed with By Bel. are processed the next business day. Once your order is ready you will receive a shipping confirmation email with a tracking link.
The Worldwide Responsible Accredited Production (WRAP) is an independent, objective, non-profit team of global social compliance experts dedicated to promoting safe, lawful, humane, and ethical manufacturing around the world through certification and education. You can learn more about them here.
We ship from Australia, so if you’re an international customer you are responsible for customs & duties within your own country. For further information, we recommend contacting your local customs office. By Bel. is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.
We currently only have an Australian website. Even though prices are shown in your local currency, you will checkout using $AUD at the most current exchange rate.
Yes, we offer 30 day returns on all items. Read our full Returns Policy.
When you’re ready to checkout and are looking at the items in your cart, click proceed to checkout. You will then have the option to add your store credit code to your order.
Yes! You can use a discount code and also your store credit in the same order. Store credit is a valid form of payment.
Store credit codes are case sensitive so please check your caps lock. If you are still having trouble applying your discount code or store credit code, please contact our customer care team.
Within Australia, we can ship to a PO Box. If you are shipping outside of Australia we cannot ship to PO Boxes.
We start processing orders immediately after they are placed, we cannot guarantee that your requested changes can be made to your order prior to shipment. Please make sure you choose your items carefully and add the correct shipping before placing your order. If you have an urgent change contact our team straight away and we’ll try and assist with any change requirements as once the order has left our premises we are not able to make any changes.
Afterpay is an interest free payment plan that we offer on all of our Australian orders. For more information please view our Afterpay section.
Once you order is dispatched you will receive shipping confirmation, along with tracking details for your order.
Afterpay is a third party payment solution which allows you to purchase your items straight away without having to pay a lump sum. No interest, ever — and no additional fees when you pay on time. Automatic payments are taken every two weeks in four equal instalments.
For more information on Afterpay visit their website here. If you have a question about your Afterpay account or order, please contact Afterpay’s customer support at [email protected] or use our contact form.
Shop bybel.design as usual. In the checkout, select "Afterpay" as your payment method. If you’re a new customer to Afterpay you will have to register and provide payment details (they accept Visa or Mastercard). If you’ve used Afterpay before, just log in to your Afterpay account and complete your order.
Please note: your order value must be between the total value of $35 and $1000.
Afterpay is only available to customers with an Australian billing address. Customers with international billing addresses will not be able to create an Afterpay account.
Like any By Bel. order, Afterpay orders are delivered within our standard shipping timeframes. refer to our shipping & delivery section for more information.
Returns are subject to By Bel.'s returns policy and all item(s) should be returned as usual. When By Bel. receives the item(s) and accepts the return, Afterpay will be notified and all future payments for the order will be cancelled. If you have already made one or more payments, the instalments paid will be refunded to the credit/debit card that you used to place the order. Once Afterpay is notified, they will process the refund immediately and send you an email to confirm that the refund has been applied. The bank may take 5 to 7 business days to process this amount. Please note, you will be liable for all payment amounts until Afterpay receives confirmation that a return has been accepted.
Yes, you may also use a By Bel. store credit. Then select Afterpay to pay for the remainding amount.
Updated June 2019.
COLLECTION OF PERSONAL INFORMATION
Personal Information: The types of personal information we collect will depend on the purposes(s) for which we are collecting it. For example, we may ask for:
- contact details including email address, address and telephone number;
- date of birth;
- demographic information such as postcode;
- credit card or other payment details (if you are buying product from us);
- preferences and opinions; and
- any other information requested on this website or otherwise requested by us or provided by you.
Non-identifiable information: Data that have never been labelled with individual identifiers or from which identifiers have been permanently removed, and by means of which no specific individual can be identified. When you visit our website, we automatically record non-identifiable information that your browser sends. This data may include:
- your computer's IP address;
- browser type;
- webpage you were visiting before you came to our website
- the pages within https://bybel.design you visit
- the time spent on those pages, items, and information searched on our website, access times, dates and other statistics.
Non-identifiable information is collected for analysis and evaluation in order to help us improve our website and the services and products we provide. This data will not be used in association with any other personal information.
HOW WE COLLECT YOUR INFORMATION
We may collect your information in a number of ways, including:
- Directly from you, including but not limited when you:
- browse our website;
- save an item;
- register on our website;
- logging into the website once registered;
- making a purchase from us;
- contacting our Customer Care, either about an order or for any other reason;
- interacting with us on our social media; or
- having a conversation with our team members
- From third parties such as our related entities, business or commercial partners.
HOW WE USE YOUR INFORMATION
Use the information for purposes including:
- to create orders, transaction records, agreements for the sale of products or services, accounts, tax invoices or receipts;
- to communicate with you, about products and services, competition results, special offers, and events which might interest you;
- to perform research and analysis;
- for market research and business development including website development and gauging website traffic and trends;
- to deliver personalised site content to you;
- for marketing including direct marketing;
- to run competitions or offer additional benefits to you; and
- to send you promotional information about third parties that we think may be of interest to you.
- to comply with laws or regulations or to comply with any directions given by regulators or authorities.
DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES
We may disclose your personal information to:
- assist us in providing products and services you have requested, such as delivery service providers;
- credit reporting agencies and courts, tribunals and regulatory authorities where customers fail to pay for goods or services provided by us to them;
- courts, tribunals, regulatory authorities and law enforcement offices as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights, and
- conduct market research and marketing strategy analysis;
If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permitted by law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser.
HOW TO ACCESS OR CORRECT YOUR PERSONAL INFORMATION
Under the Privacy Act, individuals have a right to access their complete records. You may ask us in writing to provide you with details of the personal information we hold about you. We will endeavour to process your request as soon as possible.
You can update your personal information anytime by accessing your account on our website by logging on to your account. If you wish for your personal information to be removed from our database, please contact us via the contact form.
HOW TO MAKE A COMPLAINT ABOUT A BREACH OF PRIVACY
We use “cookies” when you visit our website. It is a technology that enables us to personalise our service to you and track the patterns of behaviour of visitors to the website.
By using our website, you agree to us placing cookies on your device and accessing them when you visit the website in the future. You can modify the settings on your device to prevent cookie use. Please note by disabling cookies, you user experience may be affected and you might not be able to take advantage of certain functions.
There are four main types of cookies – here’s how and why we use them:
- Analytics cookies: these cookies allow us to measure and analyse how our customers use the website, to improve both its functionality and your shopping experience.
- Customer preference cookies: when you are browsing or shopping, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.
- Targeting or advertising cookies: these cookies are used to deliver marketing and advertising materials that are relevant to you.
CHANGES TO THIS POLICY
If you have any questions, feedback or complaints please contact us at:
Mail: By Bel., 37-49 Alleyne St, Chatswood NSW 2067 Australia
Email: [email protected]
Updated June 2019.
These terms set out the agreement for online trading between By
Bel. (ABN 14 753 012 176) ("By Bel.") and the user of this website ("You") Please read them carefully before proceeding with entering the website. You must accept these terms and conditions to access this website any further.
This website is owned and operated by By Bel.
PLACING AN ORDER AND PAYMENT
By completing an online order, You are making an offer to purchase the product at the price on our website.
Payment must be made at the time of submitting the online order. Payment can be made by Visa, MasterCard, Amex, Afterpay, or PayPal only. You warrant that you are an authorised user of the credit card, Afterpay account or PayPal account used to complete payment.
All online orders placed through this website are subject to confirmation and acceptance by By Bel. We will email you with confirmation of the receipt of your online order. By Bel. may reject Your online order for any reason and refund any payment made by you, at any time prior to dispatch.
The online order must be paid in full immediately upon entry into the Agreement. All transactions on the website are settled in Australian Dollars (AUD). Customers purchasing internationally will have their currency automatically converted to Australian Dollars when you complete the transaction. The conversion rate varies from day to day with the current exchange rate. Many banks also charge a small currency conversion fee, contact your bank or credit provider for details.
By Bel.’s prices may vary in the event of price changes or mistakes on this website without prior notice to you. If By Bel. requests payment for increased prices, you may cancel the order. Notification of your wish to cancel the order in these circumstances must be received within seven (7) business days of the announcement of the increase.
All sales are subject to our Returns Policy.
We aim to provide you with products of the highest standard and quality. If you have received a product with a manufacturing fault, please contact us as soon as you receive your order. This way we can guide you through the returns process and help resolve the problem. Please provide our team with images of the damage, defect or fault for an assessment.
If the product is confirmed to have a manufacturing fault, we will replace the product or refund the price of the product to your original payment method at your request. If the product is found not to have a defect or deemed out of warranty, no further action will be taken.
It does not constitute a defect, if in our reasonable opinion, the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse or failure to use in accordance with care for instructions.
Please see our full Returns Policy for more information.
Store credits are applied to the account registered with the same email address used to place your order. Store credits cannot be transferred to other accounts. Store credit is valid for twelve (12) months. Any balance that remains after the 12 months will not be available for use. Store credit does not accrue interest nor can it be redeemed or refunded for cash. If an order made using store credit is cancelled or returned, the portion of the purchase attributable to the store credit will be restored to your account only.
By Bel. occasionally has special offers that can be applied to your order by using a promotional code. In order to take advantage of these promotions, you must enter the promotional code in the space provided during the checkout process and hit the "apply" button. The value of the promotion will be applied to your order automatically.
If you have not applied the promotional code but order was placed during the event contact our team straight after you’ve placed your order. It is up to By Bel.'s discretion to refund you the discounted amount.
Please note, only one promotional code may be used per transaction. Unless otherwise specified each promotional code may only be used once per customer.
https://bybel.design is protected by SSL (Secure Socket Layer) encryption. SSL is a security device that ensures that any data, which you enter into a secure area of the website, is encrypted during transmission over the Internet. SSL utilises data encryption to create a secure environment for you to conduct your online transactions. In order for SSL to be effective, you must be using an SSL compliant browser.
By Bel. does not store or keep credit card numbers from online transactions. The last four numbers and the expiry date of your credit card number are kept for order verification and identification purposes only. In the event a credit card is used without the holder's authorisation, the cardholder must notify their credit card provider in accordance with their reporting rules and procedures.
LIMITATION OF LIABILITY
By Bel. has provided information on this website as accurately as possible. We take all precautions possible to keep the details of your orders and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party acquires unauthorised access to any data you provide when accessing or ordering from the website.
To the extent permitted by law, all guarantees, warranties or representations which are not specifically stated in this Agreement are excluded. If By Bel. is liable for breach of an obligatory guarantee or implied warranty or representation, By Bel.’s obligation is, at its option limited to the replacement of the products or the supply of equivalent products, the repair of the products or the payment of having the products replaced or repaired.
By Bel. owns the intellectual property in its garment designs, fabric designs and images. By Bel. forbids the use of its designs and images for any purpose without prior written consent from By Bel.
On the rare occasion, https://bybel.design could require some down-time, either scheduled or unscheduled. By Bel. will try to ensure the amount of down-time is limited. By Bel. will not be held liable for any consequences during down-time.
YOUR USE OF THE WEBSITE
You agree that you will use this website in accordance with these terms and conditions and that you will not use this website for any unlawful purpose.
You will not violate or attempt to violate the security of this website. You will not hack into this website, By Bel.’s computer systems or the computer systems of other users of this website. Hacking means unauthorised access, malicious damage and/or interference.
As you browse By Bel., advertising cookies will be placed on your computer so that we can personalise your shopping experience.
By entering this website you agree to these terms and conditions. From time to time, this Agreement will be reviewed and may be revised. By Bel. reserves the right to change this Agreement at any time. Any such changes will be posted on this website.
By Bel. reserves the right to terminate the agreement to supply products to you at any time before the products are dispatched. By Bel. will not be liable to you for any expenses or damages whatsoever for terminating this Agreement.
If the product has not been delivered to you prior to any termination of this Agreement, By Bel. will refund any payment you have made prior to termination.
By Bel. may terminate the agreement under which you can use this website immediately without notice if you are in breach of our website term and conditions.
This Terms of Sale and Use of Website Agreement together with the other policies on this website are the entire agreement between us (By Bel.) and the user (yourself).
If any provision of these Terms and Conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and where capable the validity and enforceability of the remaining provisions of these Terms and Conditions shall not be affected.
These Terms and Conditions (and all non-contractual relationships between you and us) shall be governed by and construed in accordance with the law of New South Wales and both parties hereby submit to the jurisdiction of the courts of New South Wales.